SFL Flues & Chimneys
Pottington Business Park
Barnstaple
Devon
EX31 1LZ

Support & Advice

Technical Support is an important part of the SFL experience.

Our new knowledge base provides unrivalled expertise and support for our products to our customers. Whether you’re looking for online help or over the phone troubleshooting, we’re here to help. Our advice and knowledge section covers a wide range of flue and chimney related topics, providing you with all the information you need to help you with our products, from warranty registration to helpful articles. Explore below for more information on technical support, FAQs, parts and accessories, training courses or for the latest industry news from HETAS, SIA and more.

Knowledge Base

FAQs

Download Centre

Warranty Registration

Open Trade Account

Newsletter Signup

SFL Terms & Conditions Of Sale

View Here

Industry News

22 November 2024

You can still use your wood burner in a smoke control area (SCA) Even if you live in an SCA – or live in an area that will soon become an SCA – you are still allowed to use your wood burner as long as it’s not a really old inefficient appliance.

10 June 2024

SFL collaborate with Italian HVAC Manufacturer UnicalAG-SpA at InstallerShow – visit us on Stand Number – 5F92

03 June 2024

Specify to the latest standards with our range of Residential, Commercial and Industrial flues and exhaust systems – tested to BS EN 1366-13

03 April 2024

NEXUS® is now registered as a certified HETAS Approved Product.

24 January 2024

The Stove Industry Association (SIA) has been doing a lot of work to tackle the misinformation being circulated by the London Wood Burning Project .

08 January 2024

We supply an extensive collection of chimney systems suitable for residential stoves and ranges directly to installers, retailers, and stove showrooms. Contact our sales team today to discuss how to buy or stock SFL residential products.

04 November 2022

SFL Join The Sphering Group Family

20 September 2022

SFL Invest in New Flatbed Fiber Laser

13 January 2022

Thank you to Charnwood Stoves

09 December 2021

Cost effective warmth this winter – SIA

06 November 2020

IL Twin Wall – Air Gap Insulated Flue System From SFL

29 October 2020

SIA Wood Burning Stoves Misconceptions

Register your SFL product warranty today

Frequently asked questions

I need to place an order – How can I do this?

Please send your Purchase Order to orders@sflchimenys.com

What are your accreditations?

We are accredited by UK, USA & EU bodies.

CA Mark – 0086 CPR 740592/740593
CE Mark – 2797 CPR 496040/559419
UL Mark

I have ordered some product - How can I obtain an update?

Please call us on 01271 326633. Please have your Purchase Order Number or CO reference to hand.

I have a Supra Flue system installed and need to replace some parts. Can I buy this?

We no longer stock our Supra system however we would recommend our Supra + system with Supra/Supra+ adaptors.

I have a requirement for large diameter product. Do you offer this?

Yes, we offer Europa, Europa Plus, Nova Commercial & Supra Commercial. Please contact us on quotes@sflchimneys.com for more information

I have a query about my delivery – who can I contact?

Please call us on 01271 326633. Please have you Purchase Order Number or CO reference to hand.

See all FAQs

Contact the Support Team

At SFL, we are committed to high-quality service all year round. Whatever help and support you need, at SFL we believe in offering quality service and answers to your question.

Opening Times
Monday to Thursday: 08.30am - 5:00pm
Friday: 8.30am - 13.30pm
Saturday: Closed
Sunday: Closed

+44 (0)1271 326633 Send us a Message

Product Enquiry

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