Customer Feedback - We want to hear from you!

SFL enjoys a close working relationship with the flue industry, through a dedicated network of specialist distributors and constant contact with installers and contractors in the field.

Our products are designed and stocked based on the requests and recommendations of customers and in response to the very latest building requirements and heating fashions. That’s why your feedback is essential to us.

SFL’s quest for improvement doesn’t stop there, however. We take feedback very seriously. If you have a suggestion or complaint, please feel free to use the contact form or contact your area sales manager. Alternatively, it would be greatly appreciated if you could take the time to fill in our very short customer survey.

The survey is completely anonymous and very quick to complete and allows us to gain valuable insight into your experience with us as a customer, installer or user of SFL products.

Examples of great customer-driven initiatives include; the development of a Eurocowl with specific attachment for 150mm NOVA and Sflue, the D5 flat ceiling penetration plate and the re-engineering of SMW as a purpose-designed, fully-welded stove flue. 

Nova Black Paint Flues Chimneys

We have a raft of new developments to announce in coming months, and with your help, we will have many more for the future!

Don’t forget to create an SFL installer account to access a selection of resources and files in addition to the new facility for registering warranties and managing your Bonus Plus claims.

Check back for regular product updates and all our latest developments and exhibition news!


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